New Customer Service Adviser jobs in Alberta, Canada 2025

Customer Service
Alberta, Canada
January 5, 2025
Rs.5,977 - Rs.6,000 / hour
Full Time Permanent

Job Overview

  • Date Posted
    January 5, 2025
  • Location
    Alberta, Canada
  • Offered Salary
    Rs.5,977 - Rs.6,000 / hour
  • Expiration date
    February 4, 2025
  • Experience
    1 Years
  • Gender
    Both
  • Qualification
    High School Diploma
  • Career Level
    Entry-Level
  • Hiring Organization
    Sam's Auto Shop

Job Description

Position Title: Customer Service Adviser
Location: Fort McMurray, AB
Type: Permanent, Full-Time (35 hours/week)
Salary: $21.50/hour
Shifts: Evening, Weekend, Morning
No. of Vacancies: 2

Sam’s Auto Shop is a trusted name in Fort McMurray, providing top-notch automotive services to our valued clients. We pride ourselves on exceptional customer care and efficient service delivery. We’re looking for a dedicated Customer Service Adviser to join our team and help us create a positive customer experience.

Customer Service Adviser job

Position Details:

Key Responsibilities

As a Customer Service Adviser, you’ll be the face of Sam’s Auto Shop, ensuring every customer interaction is smooth and professional. Your responsibilities will include:

  • Responding to customer inquiries and providing detailed information about our services.
  • Explaining service types, pricing, and billing processes.
  • Issuing receipts, and invoices, and maintaining accurate records.
  • Handling customer feedback, inquiries, and complaints with a solutions-driven approach.
  • Managing office supplies and maintaining an organized inventory system.
  • Performing general administrative duties, including maintaining office systems.
  • Processing payments and ensuring transactions are seamless.

Qualifications for Customer Service Adviser job

  • Education:
    • Secondary (high school) graduation certificate.
  • Experience:
    • 1 to 2 years in a customer service or related role.
  • Technology Skills:
    • Proficiency in using the internet and MS Windows.

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Skills & Attributes

For the Customer Service Adviser job, we’re looking for a candidate with the following skills and attributes:

  • Customer Service Skills
    • Exceptional listening and problem-solving skills to address customer inquiries effectively.
    • Ability to empathize with customers and ensure their satisfaction.
    • Strong conflict resolution skills to manage and resolve complaints professionally.
  • Communication Skills
    • Clear and concise verbal communication to explain services and processes.
    • Polished written communication skills for emails, receipts, and record-keeping.
  • Organizational Skills
    • Strong time-management abilities to handle multiple tasks simultaneously.
    • Meticulous attention to detail for maintaining accurate records and managing inventory.
    • Capacity to prioritize tasks in a fast-paced environment.
  • Technical Skills
    • Familiarity with office software and point-of-sale (POS) systems.
    • Proficiency in data entry and basic computer operations.
    • Ability to adapt quickly to new technology or software tools.
  • Interpersonal Skills
    • A positive and approachable demeanor when interacting with customers and team members.
    • Collaborative mindset to work effectively as part of a team.
    • Proactive attitude to anticipate customer needs and exceed expectations.
  • Work Ethic
    • Punctuality and reliability are essential for maintaining smooth operations.
    • A strong sense of accountability and ownership over assigned tasks.
    • Professionalism and respect in all customer and team interactions.

Work Conditions

This role requires you to work on-site at our Fort McMurray location. There is no remote work option.

Who Can Apply for the Customer Service Adviser Job?

We welcome applications from:

  • Canadian citizens or permanent/temporary residents of Canada.
  • Other candidates, with or without a valid Canadian work permit.

How to Apply for the Customer Service Adviser Job

If you’re ready to join a dynamic team and make a meaningful impact, send your application to admin@samsautoshop.ca.

Application Deadline: February 4, 2025

Join Sam’s Auto Shop and be part of a customer-focused team that values professionalism and excellence!

Frequently Asked Questions for the Customer Service Adviser Position

1. What does a Customer Service Adviser do at Sam’s Auto Shop?
The Customer Service Adviser is key to ensuring an excellent customer experience. They handle inquiries, explain services, issue receipts, maintain records, manage inventory, process payments, and provide solutions to customer complaints.

2. What qualifications are required for this job?
You need a secondary (high school) graduation certificate and 1 to 2 years of experience in a customer service or related role. Proficiency in basic computer systems like MS Windows and the Internet is also essential.

3. What skills are you looking for in a candidate?
We are looking for someone with strong communication, customer service, organizational, and interpersonal skills. Attention to detail, time management, and a proactive approach are also critical. Technical skills, such as familiarity with office software and POS systems, are an asset.

4. Is this an on-site job?
Yes, this role requires you to work on-site at our Fort McMurray, AB location. Remote work is not an option.

5. What shifts will I work in this role?
This full-time position requires availability for evening, weekend, and morning shifts.

6. Are there growth opportunities in this role?
Sam’s Auto Shop values team members who show dedication and skill. There are opportunities for growth within our team, including leadership and managerial roles for top performers.

7. Do I need to be a Canadian citizen to apply?
No, we accept applications from Canadian citizens, permanent residents, temporary residents, and candidates with or without a valid Canadian work permit.

8. How many vacancies are available?
We are hiring for two Customer Service Adviser positions.

9. How much does the position pay?
The role offers $21.50 per hour for 35 hours per week.

10. When does this position start?
The position starts as soon as possible once a candidate is selected.

11. What is the application deadline?
The deadline to apply is February 4, 2025.

12. How can I apply for this position?
You can send your application via email to admin@samsautoshop.ca.

13. Is prior automotive industry experience required?
While automotive experience is not mandatory, familiarity with customer service and administrative duties is essential. Any related experience will be considered a plus.

14. What work conditions should I expect?
The environment can be fast-paced, so attention to detail and the ability to multitask are important. We prioritize teamwork and a collaborative atmosphere.

15. What makes Sam’s Auto Shop a great place to work?
We are committed to providing a supportive, inclusive, and dynamic work environment. We value our employees, provide growth opportunities, and offer a chance to work in a team that delivers excellence in the automotive industry.

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